According to the initial remark the topic of the conversation. Its input parameters were determined but this is not enough. During the conversation additional clarifications may be needd that branch out the business process. Therefore it is possible to configure BPMN dialogs for RS-Bot. The business process has reachd a certain branching point. Is waiting for the next reaction of the interlocutor to continue the action. Also RS-Bot can recognize the emotional coloring of the interlocutor’s remarks. For this a recurrent neural network is used. Information about the client’s mood can be the reason for example for an emergency transfer of the conversation. To the operator-consultant if the bot felt that the client is annoyd or dissatisfied.
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The deep learning classifier determines the state of the client by his phrases. Distinguishing between positively colored negatively colord and neutral. Application functionality of RS-Bot. As mentiond above the current Argentina Email List distribution version of RS-Bot is intendd for use in the banking sector. With it you can: get contact information about branches and offices of the bank their working hours; find out the exchange rates establishd and applid in the bank; get acquaintd with the products and services offerd by the bank to its customers; obtain information about the client’s existing products request the provision of an extract or information on balances; make a payment according to pre-configurd templates.
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If the client expresses a desire to receive information about the nearest bank offices RS-Bot analyzes whether he knows the geolocation of this client about which he wants to receive information. If the client’s location is known then information about the bank’s nearby facilities is reported. Otherwise the actual address of the bank’s head office is considerd as BLB Directory the value of the geo-location regarding which information is reported. But at the same time at the bottom of the dialogue with the bot an explanation is given that the user has been providd with information for example in Moscow if the head office of the bank was in Moscow. And so that RS-Bot can show similar information next to the client he asks him to report his geolocation using a button specially designd for this.